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  • Do customers take over their own TM1 development?

Do customers take over their own TM1 development?

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  • Last Post 28 April 2015
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Harvey
Harvey posted this 07 April 2015 - Last edited 10 April 2015

In my experience, it's quite rare for TM1 customers to successfully take over their own TM1 development once the initial solution has been designed.

In the sales phase, we often pledge to train the customer and handover the work but once the project commences, this pledge is often forgotten.

As consultants, there are plenty of things we can do to make our models easier to hand over and self-maintain, but generally we are not incentivised to create truly maintainable and extendible models.

It's not that we don't want to, or we want to create further work for ourselves -- although I'm sure this does happen in some cases -- but most projects are too hectic to allow the time for it, and customers are usually unwilling to invest the additional time and money required for such an intangible benefit.

How successful have you been in handing over a solution to customers so that they can maintain their own system?


Flow OLAP -- We think outside the cube!

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JDLove
JDLove posted this 16 April 2015

In my experience I find that most projects start off with the desire to build some internal capabilities but its rare that this is achieved in any practical way.

I've seen a few internally developed models and generally they were not at a level I would be comfortable with as a consultant. These required a rebuild to a more structured and formal methodology and results were excellent.

I would assume unless a company as a significant investment in TM1 they would be more likely to rely on specialised TM1 consultancies for development projects and support with internal staff.

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Harvey
Harvey posted this 28 April 2015

I suppose there is still a legacy assumption that TM1 projects are fairly simple and don't require advanced development skills. This has been the case for a while, though, and so there is a disconnect between the sales spiel and the reality.

Not to say that client handover isn't possible, it most certainly is. But there will always be a tendency is underestimate it until there is an acknowledgement that TM1 budgeting and planning systems are as complex and difficult to achieve as any other software implementation.

Again, it all stems from the TM1-based industry remaining stuck in the past while the rest of the world and the industry has moved on. IBM does not foster smaller partners well, so no new blood is coming through the ranks. The big, established players are batting the small and innovative up-and-comers away with one hand.

Without healthy competition, and real investment in innovation, internal handover will probably remain somewhat of a pipe-dream.


Flow OLAP -- We think outside the cube!

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